FAQ’s

VISITOR FAQ’S

All onsite parking is paid.  During your ticket purchase process there will be a prompt for adding a parking pass if you would like.

As parking is limited onsite we highly recommend alternative transportation modes such as Taxi, Uber and Grand River Transit.

Parking lot A      – VIP guests

Parking lot B       – general reserved lot

Parking lot C       – General reserved lot

Parking lot D      – General reserved lot

Unfortuantelty there is no smoking permitted in any public area of the venue.

Gates typically open one hour prior to show time.  All food and beverage vendors will be open at this time.

Yes, there is a lost and found kiosk on site.  After the show any lost and found inquires should be emailed to lostandfound@onthegrand.com

There are on in and out privledges at any time.

Yes, please contact us directly for details.  Special ticket types, viewing areas and washroom options are available at each show.

All On the Grand Shows are ‘Rain or Shine’ events. Only weather conditions that pose a threat (lightning, high winds) will cause a show to be cancelled.

Pets or other animals are not allowed. Certified service animals are permitted and admitted into the venue. Each service animal must remain with its owner and be restrained

On the Grand is conveniently located next to Bingemans Camping Resort.

Round out your event experience with the incredible ease of camping on site. Bingemans offers tent sites, RV sites as well as log cabins and container cabins.

On the Grand concert-goers dress casual and cool. Be prepared for all weather conditions, including full exposure to the sun, strong wind and even severe rain. There is limited shade or covering in the venue, so you may be fully exposed to the sun or adverse weather conditions. It is always wise to dress in layers, have a poncho on hand and to wear sunscreen. Wear comfortable walking shoes, as routes from parking lots to the gates may be lengthy in distance, dependent on what time you arrive.

In order to provide a safe and comfortable environment for concertgoers, there are policies and procedures in place at OTG to restrict drugs of all types from entering the venue as well as their use, distribution and sale. However, the following procedures are in place to accomodate patrons requiring the legitimate use of prescription medications while attending an event:

  • Patrons should only bring the quantity of medication needed for the duration of the show; please leave excess medication at home or in your vehicle.
  • Prescription medication must be in the original prescription container with the patient’s name and dosage listed on the label.
  • At entrances, venue security staff will verify the medication and name on the label match the actual medication and patron’s identification.
  • Patrons with more medication than is necessary for the duration of the show will be asked to return the excess to their vehicle. In instances where this is not possible, the medication will be stored with security staff in the boxoffice at the front entrance or disposed.